Help and FAQ

Account Settings

  1. Click on the Free Sign Up Button.
  2. Enter all mandatory fields (Email id & Password & confirm Password.)
  3. You will receive an e-mail containing the account verification link. Click on that link to activate your account

Yes you can change Mobile but due to security purpose you cannot change Email Address but if still required to change then kindly email us on – support@globalduniya.com.

To change Mobile Number.

  1. After Logged in, click on My Account then go to profile option.
  2. Click on Edit Profile
  3. Fill All Mandatory Details and click on update.

Currently not having setting for notification & subscription.

After Sign up you will receive an e-mail containing the account verification link. Click on that link to activate your account.

To reset your password:

  1. Go to the Account and click on password change option.

 

Currently not having setting for Sync Social Accounts in Global Duniya Account.

Flight Booking

For Flights within India: Yes, for domestic flights within India, below are the applicable government issued photo-ids accepted by the airlines –

  • Voter ID
  • Aadhar Card
  • Driving License
  • Pan Card
  • Passport

For International Flights: It is mandatory to carry the passport as a valid document.

Yes, you can book travel for infants under two years of age on Globalduniya. Make sure they have valid proof–of–age documents when they’re checking in, and remember that infants must be accompanied by an adult at least 18 years old. You can book no more than one infant per adult (hey, you try dealing with luggage, tickets, airport queues and two screaming babies by yourself). To avail infant fares, the infant must be under 24 months of age throughout the entire itinerary that you’re booking. This includes both outbound and return journeys. If the infant is 24 months or above on the return journey, you need to make a separate booking using a child fare.

A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travellers, you deserve a special fare. Select passenger 10 max and pop-up window will become up, fill the information and our special group fare consultant will be in touch with you and you will get the seats.

Yes, for sure, just fill the information.

Short answer – it depends. Long answer – the cancellation charges depend on the airline, sector, class of booking, and time of cancellation. To know what’s applicable in your case, check the fare rules mentioned on the booking page when you’re making your reservation (in case you missed it then, you can always go back to your Globalduniya Account and check out your trips pages). Apart from the cancellation charges levied by the airline, Globalduniya charges a cancellation fee of Rs 550 per passenger per sector. If Cancellation is done through the customer support executives assistance, we will levy Rs. 550 per passenger per flight.

As soon as payment is approved, within few hours We’ll send you an SMS an email to confirm your flight booking.

No, you don’t. If you really want to, though, you can by writing to our Customer Support Team at customersupport@globalduniya.com or by contacting the airline directly. Some airlines allow passengers to do web-check-in in 24 hours/48 hours before the departure time.

Some fare allows pre-sections. Some don’t allow. Some airlines will confirm your seat assignments – their rules for doing so vary – so call your airline directly to check whether you get to choose your seat.

We’ll send your e–ticket details to the email address you gave us when you made your reservation.

This information is very useful as this contact will be informed, If any type of “Emergency Travels”

You need to show your e–ticket confirmation email and your e–ticket number at the check–in counter. The airline representative will issue your boarding pass at that time.

Yes, you do. Some airports don’t allow you inside without a printout of your e–ticket, so be sure to carry one with you. If you’ve forgotten your e–ticket printout but can get to a computer, use our handy Globalduniya Ticket service (www.globalduniya.com/ticket)to print yourself a copy.

If try to give you full details. However visit our website to check this. http://www.Globalduniya.com/terms/airline_terms.shtmland select the airline you’re flying. You can find the baggage limit under the ‘Baggage Allowance’ section.

You can call us to check if the airline you’ve booked entertains change–of–name requests. Most of them do, and we can pass on your request. However, if the airline doesn’t allow it, you’ll have to cancel and re–book the ticket. Our advice is double check the name on the passport or national ID in case of domestic travel.

www.globalduniya.com/ticket. Enter your Trip ID and the last name of any of the passengers and you’ll be able to see your e–ticket. Print it or email it.

Yes, just enter the details of the passengers you want to book for when you’re asked to enter traveller–details at the time of booking.

It Depends on the STRUCTURE of the website. There are different rules for refundable or non-refundable and type of fares.

We request you to cancel your booking online first and send an email with all the details to customersupport@globalduniya.com.

We usually process the refund within 2 weeks of cancellation. However, it may take slightly longer to reflect in your account statement depending upon your bank. We’ve noticed that it takes about 14 working days for most refunds to hit their respective accounts.

We strongly recommend that you let us know immediately after cancelling directly with the airline. Depending on your bank, the refund generally takes 4 to 15 days (from the day we find out about the cancellation) to get processed. In cases such as no–show or flight cancellation, the refund process can take more than three weeks too.

Payments & Refund

You can check the status of your refund in 'My Account' section of www.globalduniya.com and select the booking in question and click on "manage booking" to get to the "Refund Details" section.

No, but sometime you may buy tickets/vacation on instalment payment.

You can make your booking using any of the following payment options -

  1. Credit / Debit Card (Visa and Master)
  2. Diners Club
  3. Maestro Card EMI (CITI Bank)
  4. American Express Card
  5. Net Banking (Domestic / International)

Normally, all cards are accepted.

Globalduniya is a VeriSign certified site and all data transmitted over the browser is encrypted.

Your session expired due to security reasons. This happens when you take too long to make the direct debit payment and don’t manage it in the specified amount of time.

Please go back to the booking page and start over.

While Cancelling/Rescheduling any of your booking, you can opt to get refund in your original mode of payment of via GDCash:

1. Refund to original source of payment - will get credited with the refund amount within 5-14 working days.

OR

2. You can take the refund as GDCash (You will receive the money instantly)

Hotel

We’ll send you an email confirmation for your hotel booking and the confirmed & secreted voucher.

No, you don’t. If you really want to, though, contact us at hotels@globalduniya.com to confirm your reservation. You can also contact the hotel directly if you prefer.

If a confirmation page doesn’t display once you complete your booking, check your email for a confirmation. If you don’t get an email confirmation within ten minutes, let us know at hotels@globalduniya.com and we’ll send you your confirmation details.

This means the rates are for one person, when the accommodation is on twin-sharing, i.e., two people are sharing the room. Single occupancy has different rate

If you don’t receive an email after making a reservation, it could be that we have the wrong email address on file or your Internet Service Provider blocked the email thinking it was spam (junk mail? from us? perish the thought). Check your spam folder, just in case, and add our email address –hotels@globalduniya.com– to your address book so that it doesn’t get filtered out next time. In the meantime, contact us at hotels@globalsuniya.com so we can send you an email confirmation.

Be sure to include the following information:

  1. The name the reservation was booked under
  2. The hotel name and location (city)
  3. The check–in/check–out dates

The time it takes for a hotel to get your booking information varies by specific hotel and arrival date. In most cases the hotel should receive the reservation information within 12 hours of the time you made your booking (except for nights and weekends when the hotel’s reservation department is closed). Please note that this doesn’t apply to bookings made for the same day. Domestic flights: You can either login to your Globalduniya account and change flight reservation on your own or you can call us 24x7. 

Typically, the hotel check–in time is after 2:00 pm (local hotel time). Check with your specific hotel for its exact check–in time.

Since your reservation is guaranteed with a credit card, the hotel is obliged to hold your room until 7 am, the day after your planned arrival date.

If you know you’re going to arrive early at your hotel, contact our Customer Support Team. We’ll do our best to accommodate your request, but it’s ultimately subject to room availability when you arrive at the hotel. Although special requests are not guaranteed but we will try our best (Can’t understand what is write on paper)

Yes, below are the applicable government issued photo-ids accepted by the hotel –

  • Voter ID
  • Driving License
  • Passport

A valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. Accommodation can be denied if

  1. Guests posing as a 'couple' if suitable proof of identification is not presented at check–in.
  2. Guest is a localite as the hotel reserves the right of admission.

Based on website structure

Short answer – it depends. Long answer – the cancellation charges depend on the hotel, time of stay (‘season’ time, ‘off–season’ time), and time of cancellation. To know what’s applicable in your case, check the hotel’s booking policy mentioned on the booking page while making the reservation (in case you missed it, you can always sign in to your Globalduniya Account and check it out on your Trips pages). Apart from the cancellation charges levied by the hotel, Globalduniya charges a fee of Rs. 500 for every hotel cancellation subjected to the time limit.

We usually process the refund within 4 working days from the cancellation request. However, it may take slightly longer to reflect in your account statement as this depends upon your bank. We’ve noticed that it takes about 14 working days for most refunds to hit their respective accounts.

Trains

It’s pretty straightforward. Just select your origin, destination, travel date and class, and then click ‘Search’ within fraction second you will see the search results.

Yes, you can. For instance, search for New Delhi station by typing NDLS.

Currently you can only search and book one–way trips. We’re working on the return trip option and you’ll be seeing it soon.

Yes. Now you can not only search but also book your train tickets through Globalduniya. Just click on ‘check availability’ on the search results page and you will see a book button.

We connect real time to the Railways reservation system to fetch the latest availability data. To provide you a faster search experience, we cache the trains, routes and fare data however we make sure that we fetch the latest fares every time you book the ticket.

On the search results page, click on the train of your choice to see the stations the train passes through and the times at which it arrives and departs.

Seats sell fast. And you need to know what the seat availability for your train ride is. Clicking on the “check availability” link allows you to get the latest seat availability position at that point in time.

Yes. You will need to pay extra if you book Tatkal tickets. Moreover, the senior citizen discount is not applicable for Tatkal tickets. For more information on Tatkal charges, go through theTatkal rules

Alerts

You can search your destination, once the search is complete you get a pop-up on your screen, enter your email address for subscription.

We all love cheap flights! Flight prices, like it or not, tend to change very quickly with time. When you set up a Price Alert, whenever the price of your flight goes up, or down, you get a notification. This helps you find the ideal date and time when to book your flight and get the best price.

Price Alerts track flight prices in real time and notifies you when the price of your flight changes - that can be up or down!

Yes you can set multiple fare alret for different destination and for different dates.

When you set an alert for your search criteria, Global Duniya automatically save the number of pax from your search criteria and send you the information accordingly.

When you search for a flight on global Duniya website, you can set for a alert by clicking on “ set fare alert” icon on the top right side of your result page.

 

You can send us an email for unsubscribe on support@globalduniya.com

 

Reviews & Rating

There are two simple ways to submit your review, via mobile or web

  1. On mobile, it’s simple, open the superfast Globalduniya app, select the Hotel booking. Click on "write a review" to rate the various features of the Hotel in Question.
  2. Select the Hotel booking, click on "Manage Booking" and then click on "write a review" button.

Your invaluable review can have the following points. A title that encompasses your experience, a detailed review of the hotel, service and facilities, some tips to fellow travellers. Rating points on a scale of 1 to 5 for Value for money, staff service quality, food and beverages at the hotel restaurant, cleanliness, location and amenities. A small list of people you could recommend this hotel to and a review of Globalduniya means you are done.

Customers who have booked a hotel through Globalduniya can only share their experiences regarding their stay via "write a review" for that booking.

Open any hotel details page on the Globalduniya App and or web page and scroll to the bottom, a wealth of information awaits you.

We let the hotels reply to your review on our community platform. Since you have stayed at the hotel, they may have your contact details and can chose to get in touch with you to get more information. However we do not publish contact details.

We let the hotels reply to your review on our community platform. Since you have stayed at the hotel, they may have your contact details and can chose to get in touch with you to get more information. However we do not publish contact details.

Every review we receive undergoes a very strict verification process from our end. This is done to ensure fake reviews do not creep in our system.

There are other important parameters for rejection E.g. unpublishable words may have been used, gibberish, unlawful activities could be touched upon, reviews which we think do not conform to our content guidelines are not published by us. If you think this is an error, please get in touch with us at content@globalduniya.com

 

We display the pictures to visually depict the service of the hotel to other users. Pictures out of context will not be published.

Absolutely not. We do not share your personal information. Please refer privacy policy.

Review data submitted will be used in the hotel review window. Reviews once submitted become the sole property of Globalduniya Innovative Traveltech Pvt Ltd and used in any way deemed fit but always within legal framework of the jurisdiction permitting.

If you want to delete a review you have already submitted, please submit a request through our 24×7 customer support so that we can assist you: If refer privacy policy.


 

Offers & Promotions

Promocodes are valid for limited period and the specific details are mentioned in the Terms & Conditions of the promocode itself.

TO find the latest promocode on the website, go to extras > Offers & Promotions > Hotel Offers

No. There are no prior information for release of any new promocode. However, as soon as it is launched notifications are sent through the Globalduniya App

Bank offers may be available separately in Offers and Promotions section

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